Kerry businesses attend Fáilte Ireland Customer Experience Summit

Kerry Businesses Learn to Wow Visitors to Win More Business Fáilte Ireland’s Holds Customer Experience Summit for 200 BusinessesWowing visitors with unforgettable experiences and delivering world-class customer care to increase business were the themes of Fáilte Ireland’s ‘Wow Visitors: Win Business’ Customer Experience Summit held at the Guinness Storehouse on Tuesday, 15th May last. Representatives from over 200 tourism businesses including the Rose Hotel in Tralee and the Lakeside House, Killarney, heard from a panel of international and national experts on the latest in international visitor trends and how exceptional customer service can provide a competitive edge for tourism businesses. In addition Niamh O’Shea, General Manager of the Killarney Park Hotel was one of the expert speakers. Pictured at the event were Helen McDaid, Fáilte Ireland; Geraldine Duignan, Highfield House, Trim; Pauline Kenny, Lakeside House, Killarney and Mary Lydon, Kiltale Holiday Homes, Trim. Photo Chris Bellew/Fennell Photography

A number of Kerry businesses attended Fáilte Ireland’s ‘Wow Visitors: Win Business’ Customer Experience Summit held in Dublin recently.

The themes were wowing visitors with unforgettable experiences, and delivering world-class customer care to increase business.

Representatives from over 200 tourism businesses nationally attended, including the Rose Hotel in Tralee and the Lakeside House, Killarney.


Also, Niamh O’Shea, General Manager of the Killarney Park Hotel was one of the expert speakers.