Bank of Ireland reconfiguration results in cuts to customer services

Some Bank of Ireland branches in Kerry will shortly only have self-service machines with no counters open.

The bank is changing customer services practices in the county in the coming months due to a decrease in activity.

Some branches will only have self-service machines for lodging and withdrawing cash; they won’t have counters open, and foreign currency exchange and coin transaction services won’t be available.

Other branches will have morning-only counter services.
The Castleisland and Killorglin Bank of Ireland branches and the Abbeyfeale one in West Limerick are adopting the ‘Advice and Self Service’ model.

There will be no counters open to deal with customers, but there’ll be access to online and 365 phone services, the ability to lodge and withdraw cash from self-service machines, and branch staff will also provide personalised financial and banking advice.

Foreign currency exchange and coin transaction services won’t be available in these branches.

The Caherciveen, Dingle, Kenmare and Listowel branches are moving to a five-day morning-only counter service, with staff available on the floor for the afternoon to assist customers using in-branch services, and also to advise on mortgages, investments, and insurance.

These changes will be brought in on a phased basis, with a two-month period for comprehensive customer notification.

Bank of Ireland says the reconfiguration of branch services are as a result of a consistent decrease in counter activity.

They say demand for cheques, foreign currency and coin services are continuing to significantly reduce.