Two thousand Kerry credit union members have direct debits taken twice

Around 2,000 members of Tralee Credit Union have had direct debits taken twice from their accounts. Tralee Credit Union According to the credit union, the error arose when an upgrade of its IT banking system was being carried out. The mistake only affects people who had direct debits collected last Friday, July 10th – no other collection dates are affected. Tralee Credit Union which has members in the county town, Killorglin and Castleisland has apologised for the error and the inconvenience caused to members. It says initially it expected members would have the money refunded into their bank accounts last Friday. Marketing and development officer Suzanne Lynch says everyone affected will have their money reimbursed by tomorrow at the latest – with some getting their money back this afternoon. Members who’ve incurred fees or charges from their banks as a result of the direct debit being taken twice, will be reimbursed by Tralee Credit Union upon receipt of their bank statements. Those who need money before tomorrow can call into the credit union’s offices in Tralee and Killorglin today. The credit union says  remedial action is being taken to ensure it doesn’t happen again. Suzanne Lynch says credit union staff along with their IT service provider worked over the weekend to rectify the problem.