The HSE has apologized to people who drove long distances to attend the Tralee office, only to be told they could not receive the required certificate, because of a staffing issue.
A number of callers contacted Radio Kerry during February and March, claiming they drove long distances to the Registration Office at Rathass, Tralee, but were told the service was not available.
The Tralee office is one of three sub-offices in the county, with the main office based in Killarney, on the grounds of St Columbanus Hospital.
While the main office opens five days a week, the Registrar in the Tralee office is available only on Wednesdays to register a birth or a death.
A spokesperson for the HSE told Radio Kerry that due to sick leave, and due to the specific training required to carry out this duty, there was no-one available to register births or deaths at the Tralee offices since late January.
The spokesperson said specific groups, such as new mothers, were advised to phone the Tralee office in advance of attending.
However they apologized to those who were unaware of the situation, and made unnecessary journeys.
It’s also been confirmed that the situation has now been resolved, and the Registrar will be present this Wednesday, April 13.