It’s now necessary to make an appointment to visit the information office of the Revenue in Kerry.
The introduction of the appointments system at the Tralee office of Revenue in recent weeks has been criticised by one Kerry TD.
Michael Healy-Rae has described the new arrangements as unfair.
An appointments service was introduced in the Kerry Revenue Information Office with effect from 23rd November.
Revenue says this was flagged in advance on the Revenue website and with public notices around the county.
Lo-Call services continue to operate as normal and a dedicated telephone line for the purposes of making appointments is up and running.
If, during the course of the initial telephone conversation, the Revenue official identifies a more efficient and way for a customer to carry out their business they will advise and assist them in this regard.
Kerry South TD Michael Healy-Rae says he knows of many cases of people travelling long journeys to deal with their revenue affairs only to find that this change has occurred.
He says this is extremely unfair and that Revenue should have some other system of dealing with their customers.